User Support

User Support

Support System Status

Help Tickets

Options for Getting Help
Submitting or viewing help tickets requires logging in using your Pitt credentials and CRC account.  If you don't have a CRC account, please apply here. If you need to contact CRC team for another reason, please use this webform.

Accounts, Allocations, Data Storage, and Documentation

Accounts & Allocations
All accounts are based on Pitt usernames.  Faculty can request access for external collaborators via sponsored accounts.  

Create an Account

PI request to add a user

Request an Allocation over 10,000 Service Units

Allocation Proposal Guidelines

Data Storage Policy

Hardware Investing Guidelines

Job Scheduling Guidelines

Acknowledge Pitt CRC

Pitt CRC Computational Facilities and Resources for Grant Proposals

Supplemental Allocation Increase Guidelines

Resource Documentation
Listed below are the user guides and documentation for our various clusters.

• CRC Quick Summary
• H2P User Guide
• VIZ (GUI Interface) User Guide
• HTC User Guide
• Access to Box from the cluster
• Transfer files from Globus
• Data Sharing With Globus
• Matlab Licensing
• Mathematica Licensing
• Installed Software
   

Annual allocation renewals no longer automatic

Posted: September 14, 2020

CRC Next Generation Sequencing Workshops Fall 2020

Posted: September 1, 2020

Concluded: Quarterly Cluster Maintenance

Posted: August 11, 2020

CRC now offers Globus file sharing

Posted: April 17, 2020

Two Clicks to a Cluster: Try the New Web Portals Menu

Posted: April 6, 2020