User Support

User Support

Support System Status

Help Tickets

Options for Getting Help
Submitting or viewing help tickets requires logging in using your Pitt credentials and CRC account.  If you don't have a CRC account, please apply here. If you need to contact CRC team for another reason, please use this webform.

Accounts, Allocations, Data Storage, and Documentation

Accounts & Allocations
All accounts are based on Pitt usernames.  Faculty can request access for external collaborators via sponsored accounts.  

Create an Account

PI request to add a user

Request an Allocation over 10,000 Service Units

Allocation Proposal Guidelines

Data Storage Policy

Hardware Investing Guidelines

Job Scheduling Guidelines

Acknowledge Pitt CRC

Pitt CRC Computational Facilities and Resources for Grant Proposals

Supplemental Allocation Increase Guidelines

Resource Documentation
Listed below are the user guides and documentation for our various clusters.

• CRC Quick Summary
• H2P User Guide
• VIZ (GUI Interface) User Guide
• HTC User Guide
• Access to Box from the cluster
• Transfer files from Globus
• Matlab Licensing
• Mathematica Licensing
• Installed Software
   

Two Clicks to a Cluster: Try the New Web Portals Menu

Posted: April 6, 2020

Quarterly Cluster Maintenance Tues May 5 8am-6pm

Posted: March 30, 2020

CRC operations adjusted to Pitt COVID-19 preventive measures

Posted: March 12, 2020

Completed: Quarterly Cluster Maintenance Tues Feb 4

Posted: February 4, 2020