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User Support

Help tickets

Options for Getting Help

Submitting a help ticket requires logging in using your Pitt credentials.  Please see How to Submit a help ticket before submitting a ticket. Most issues can be addressed using our ticketing system. If you do not have an account, contact us or call 412-648-3094.

  • Submit Help Ticket
  • View Support Tickets

Accounts, Allocations, Data Storage, and Documentation

All accounts are based on Pitt usernames.  Faculty can request access for external collaborators via sponsored accounts.

  • User Support
    • Submitting a Help Ticket
  • Compute Resource Allocations and User Accounts
    • New User Request Form for PIs
    • Allocation Proposal Guidelines
    • Request an allocation
    • Supplemental Allocation Increase Policy
    • CRC Resource Descriptions for Writing Proposals
  • Data Storage Guidelines
    • Managing and Moving Data
    • Guide to Globus File Sharing
    • Access to Box from the cluster
    • Google Workspace Drive
    • Microsoft OneDrive
  • Job Scheduling Policy
    • Slurm Batch Jobs
    • Interactive Jobs
    • Service Units
    • Submitting Multiple Jobs to Clusters
    • Supporting Code Optimization
  • Hardware Investing Policy
  • Policy on International Access
  • Resource Documentation
    • VPN and Accessing the Clusters
    • CRC Quick Summary
  • Installed Software
    • Application Environment
    • Singularity Containers
    • Python
    • Managing Packages Using Conda
    • R and RStudio
    • MATLAB
    • Mathematica Licensing
    • COMSOL Multiphysics
    • Lumerical
    • VASP
  • Advanced HTC Support
    • CLCBio Genomics Server
    • Galaxy Server
    • NGS data analysis
    • nf-core genomics pipelines
    • Genome browser
University of Pittsburgh logo
Center For Research Computing

University of Pittsburgh
Center for Research Computing
312 Schenley Place
4420 Bayard Street
Pittsburgh, PA 15260

412-648-3094

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